Gap-Toothed Training

PROLOGUE

“Do you mind if I put you on hold for a moment whilst I research that? Thank you.” Click.

 

GAP-TOOTHED

A challenge instructional designers face is when there’s a gap of some time between when a training program is rolled out and when the skills workers learned are put to use. I call this gap-toothed training. Websters’ defines gap-toothed as a space between two teeth. It’s seems an apt metaphor

Sketch of a school house and a factory separated by a gap

TRAINING

Some years ago I was brought in to help with a problem. Initial sales of a telecommunications product were initially high; sales dropped precipitously a few weeks after product launch. Root cause: gap-toothed training.

 

EPILOGUE

I got an RFP that looks gap-toothed. Facilitated blogging seems a good solution. Tell a story about a potential problem and have workers blog solutions. It should keep the training alive and vital.

 

 

 

 

 

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