“Do you mind if I put you on hold for a moment whilst I research that? Thank you.” Click.
A challenge instructional designers face is when there’s a gap of some time between when a training program is rolled out and when the skills workers learned are put to use. I call this gap-toothed training. Websters’ defines gap-toothed as a space between two teeth. It’s seems an apt metaphor
Some years ago I was brought in to help with a problem. Initial sales of a telecommunications product were initially high; sales dropped precipitously a few weeks after product launch. Root cause: gap-toothed training.
I got an RFP that looks gap-toothed. Facilitated blogging seems a good solution. Tell a story about a potential problem and have workers blog solutions. It should keep the training alive and vital.